Simplify and unify the experience of managing enterprise and team settings
Project Overview
We believed that improving clarity between enterprise administration and team settings, refining role definitions, and streamlining provisioning tasks will reduce friction for admins and improve overall organizational efficiency.
My Role
Project lead, Product designer
Project Goals
Users complete provisioning tasks with fewer errors and less support intervention.
Task completion time for settings and provisioning is reduced by at least 10%.
Admin users report increased confidence and clarity in post-task surveys (e.g., 80%+ agree they understand which team/role they are managing).
Overall Impact
Support tickets related to settings and permissions drop by 24% within 3 months of launch.
Admin onboarding time decreases by 20%, enabling faster team setup and adoption.
